Cancellation Policy
We hope that you do not need to cancel your appointment, however, if you do we suggest that you try to reschedule right away for another time to ensure availability. Please ask our reservations staff for open availability if you would like to reschedule for another time.
Cancellation Policy: For single appointments, 24-hour notice of cancellation is required to assist us in rescheduling the appointment and notifying our therapists. The full balance of all treatments booked will be charged for any treatments canceled with less than 24 hours notice or for any missed appointments. If you need to cancel for any reason and you are within the 24/48 hour time frame, we highly recommend gifting your reservation to a friend or family member as you will be charged for your treatment.
For groups containing three or more treatments, we require a 48-hour notice of cancellation. The full balance of all treatments booked will be charged for any treatments canceled with less than 48-hours notice or for any missed appointments.
Payment & Tipping: We accept all major credit cards. Prices do not include local sales tax. It is customary to leave a tip of 15-25% for your massage therapist and facialist. We DO NOT accept cash or check as payment for treatment, but you may tip with cash directly to therapists or chose to include it on your card.
Note: Parties of 3 or more, a gratuity of 18% will automatically be added, however, any additional gratuities that you would like to leave for your therapist can be added at your request.